Customer Success Manager (EMEA) - Remote

Overview

The Customer Success Manager will join a rapidly growing team to help customers improve their search and product discovery experiences, ensuring they are satisfied with the product and its results.

In Short

• Ensure customers successfully integrate and use the product.
• Manage customer expectations and prioritize their needs.
• Craft narratives for customer success.
• Coordinate with engineering to prioritize customer requests.
• Troubleshoot customer support requests.
• Create and update documentation and training materials.
• Continuously improve the integration process for customer success.

Requirements

• Experience in customer success or support roles.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to manage multiple priorities.
• Experience in creating documentation and training materials.
• Curiosity and willingness to learn about technology.

Benefits

• Work with a passionate team of technologists.
• Opportunity to improve customer experiences.
• Engage with cutting-edge technology.
• Continuous improvement and learning culture.