Customer Success Manager (EMEA) - Remote

Overview

As a Customer Success Manager (EMEA) at Notabene, you will play a pivotal role in helping brands and creators collaborate effectively across the EMEA region, empowering clients to grow and thrive in the rapidly evolving creator economy.

In Short

• Own the post-sales customer journey, leading onboarding and driving adoption.
• Build and maintain relationships with key stakeholders.
• Provide expertise and guidance on Travel Rule Compliance programs.
• Act as the voice of the customer, sharing insights with internal teams.
• Collaborate cross-functionally to improve customer experience.
• Contribute to increasing net retention of customers in EMEA.
• Demonstrate knowledge of the product and the wider industry.
• Manage commercial discussions and renew your book of business.
• Help automate and improve daily workflows within the Customer Success team.
• Build scalable customer success processes.

Requirements

• Proven experience in customer success for EMEA, managing diverse accounts.
• Track record in managing a book of business from onboarding to retention.
• High emotional intelligence and strong problem-solving skills.
• Confident relationship management skills with effective communication.
• Exceptional ability to listen and address customer needs with empathy.

Benefits

• Flexible remote work from anywhere.
• $1000 WFH stipend within the first year of employment.
• MacBook Pro provided based on your needs.
• Unlimited PTO for a healthy work-life balance.
• Country-specific benefits managed via employer-of-record.