Customer Success Manager (EMEA) - Remote

Overview

Postman is the world’s leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

In Short

• Looking for an EMEA based Customer Success Manager proficient in English & French.
• Manage a large portfolio of customers through 1:1 and 1:Many channels.
• Design and execute scalable success plans for customer engagement.
• Monitor customer data to identify opportunities and risks.
• Collaborate with Sales and Product teams to enhance customer success.
• Embrace continuous learning and improvement in customer engagement.
• 3+ years of experience in Customer Success, preferably in development tooling.
• Strong analytical and communication skills are essential.
• Experience in project management and customer advocacy.
• Deep knowledge of the technology and SaaS landscape.

Requirements

• 3+ years of experience in Customer Success.
• Proficient in English and French.
• Ability to manage large volumes of customers.
• Strong analytical skills for data-driven decision making.
• Excellent verbal and written communication abilities.
• Experience in project management and cross-functional collaboration.
• Technical acumen to understand complex product functionalities.
• Ability to adapt strategies based on customer needs.
• History of customer advocacy and influencing product development.
• Bachelor's degree in relevant fields.

Benefits

• Comprehensive medical coverage.
• Flexible PTO and wellness reimbursement.
• Monthly lunch stipend.
• Support for work-life balance with creche allowance.
• Frequent team-building events.
• Donation-matching program for causes you care about.
• Inclusive culture promoting personal growth.