Customer Success Manager, EMEA - Remote

Overview

Zilliant powers intelligent B2B commerce with our industry-leading price optimization and sales guidance software. Our data science, cloud-native software, and passion for customer success deliver the highest ROI, fastest time to value, and highest customer satisfaction. If you’re ready to make an impact at a growing company that values the time, input, and effort of each of its employees, we’re eager to connect with you!

In Short

• Build and manage strong relationships with customer executive stakeholders (up to C-level).
• Own overall customer health including contract renewal rate and gross revenue retention for your customers.
• Assess customer health accurately, create and lead mitigation plans to improve customer health.
• Provide proactive engagement, both in-person and remotely, with assigned customers.
• Create annual joint success plans with customers to outline their outcomes and objectives.
• Plan, prep, and deliver quarterly business reviews with customer executives.
• Understand customer operations and advocate for the best way for Zilliant to support their business goals.
• Develop expertise in Zilliant solutions and the business outcomes they facilitate.
• Conduct workshops with customers to recommend workflow or process changes.
• Drive account expansion by identifying new opportunities.

Requirements

• 3-5+ years of experience in customer success or account management.
• Strong relationship-building skills, including experience engaging with C-level executives.
• A consultative approach with the ability to diagnose issues and provide strategic solutions.
• Experience supporting multiple SaaS products within an account.
• Experience with SAP ERP platforms.
• Excellent communication skills and a proactive approach to customer engagement.
• Background in B2B manufacturing and distribution is a plus.
• Bilingual English & German speaker strongly preferred.

Benefits

• Generous Paid Time Off (PTO) policy to ensure a solid work/life balance.
• Monthly Zilliant Zen Days to rest and recharge.
• Volunteer Time Off (VTO) policy to give back to your local community.
• Remote or Hybrid work schedule, depending on team and personal preferences.
• The financial and strategic backing of Madison Dearborn Partners (MDP).