Customer Success Manager - EMEA - Remote

Overview

As a Customer Success Manager for the EMEA region, you will support our growing institutional client base, managing relationships and ensuring customer satisfaction across our markets.

In Short

• Manage onboarding of new clients, including introduction calls and organizing cross-functional teams.
• Set up and maintain reporting and rebates for institutional clients.
• Guide customers through the Figment app and provide comprehensive platform training.
• Answer inbound questions regarding Figment products, staking, billing, reporting, and new network support.
• Schedule and conduct regular client meetings to maintain strong relationships.
• Manage wallet address configurations and technical documentation.
• Coordinate with cross-functional teams to resolve technical issues and implement customer feedback.
• Deliver protocol-specific content and network updates to customers.
• Handle support documentation requirements.

Requirements

• 5 years of customer success or account management experience in fintech or digital assets.
• Strong understanding of blockchain technology and proof-of-stake networks.
• Experience working with institutional clients such as asset managers, exchanges, or custodians.
• Excellent communication skills with the ability to explain technical concepts clearly.
• Strong project management and organizational abilities.
• Fluency in English required; additional European or any other languages are a plus.

Benefits

• Competitive benefits designed to support and empower every member of our team.
• Impactful contribution from day one in a team of under 200 members.
• Focus on personal career development to shape a role that fits your goals and interests.
• Culture of honesty, professionalism, and risk-taking in a high-growth environment.
• High employee satisfaction with an eNPS score of 54.
• Ranked as one of the top Web3 employers by Talent Titans.