Customer Success Manager - Remote

Overview

We empower global digital marketing agencies to make informed, data-driven decisions fast. Using our intuitive platform with native integrations, templates, automation, and robust support, marketing teams efficiently monitor and report their performance in visual dashboards, saving countless hours of manual work.

In Short

• Serve as the main point of contact for managed customer portfolio.
• Build trust and strong relationships through regular communication.
• Become a trusted product expert and assist customers in achieving their goals.
• Proactively manage customer renewals and identify upselling opportunities.
• Lead customized onboarding processes tailored to customer needs.
• Continuously monitor customer engagement and usage.
• Collaborate with cross-departments on shared projects.
• Analyze customer data for insights into usage patterns.
• Drive continuous improvements based on customer feedback.
• Work during APAC business hours to align with global teams.

Requirements

• 2+ years of sales experience in SaaS or digital marketing.
• Strong commercial instinct with excellent negotiation skills.
• Exceptional written and spoken English communication skills.
• Proactive approach in identifying and expanding relationships.
• Ability to analyze customer data and detect risks.
• Competence in managing complex projects.
• Ability to work with Support, Product, and Marketing teams.
• Thrive in a fast-paced B2B SaaS environment.
• Availability to work during APAC business hours.

Benefits

• Compensation from €3,000/month gross base + 30% bonus.
• Opportunity to participate in Employee Stock Ownership Program.
• Healthcare allowance and paid wellness days.
• Opportunity for personal growth and development.
• Work within an international market with global teams.
• Access to a top-tier tech stack for enabling success.