Customer Success Manager - Remote

Overview

Join Inventi as a Customer Success Manager, where you will build strong customer relationships and drive long-term success in the financial sector.

In Short

• Build strong customer relationships and drive long-term success;
• Reduce churn by proactively identifying risks and improving customer health scores;
• Increase revenue through upselling, cross-selling, and mitigating revenue risks;
• Showcase customer success by collecting case studies and testimonials;
• Collaborate with sales, product, and support teams to enhance customer outcomes.

Requirements

• Proven experience as a Customer Success Manager or similar role, preferably in finance, payments or SaaS;
• Excellent relationship-building and communication skills;
• Sales-oriented mindset with hands-on experience in upselling, cross-selling, and expansion strategies;
• Strategic thinker who uses data to drive decisions;
• Proactive, ownership-driven and quick to adapt to new technologies and industry trends;
• Fluent in English, both written and spoken.

Benefits

• Inspiring culture surrounded by experienced, passionate, and self-improving colleagues;
• Personal and professional growth with a learning budget;
• Remote work opportunities, flexible working hours;
• Private Health insurance and pension plans;
• Gross salary starting from 2800 Eur per month (depending on your experience and competencies).