Senior Product Support Specialist - Remote

Overview

Join our team as a Senior Product Support Specialist at Inventi, a financial application development company, where you will ensure a smooth customer experience and support product quality.

In Short

• Act as the main point of contact for customer support inquiries.
• Maintain an in-depth understanding of products, including their features and potential issues.
• Test new product features, updates, and bug fixes.
• Monitor and report support metrics to improve customer experience.
• Manage the customer onboarding process for a smooth start.
• Develop and maintain help articles and support guides.
• Collaborate with teams to streamline support and share insights.

Requirements

• Proven experience in product support or technical support.
• Excellent communication skills.
• Strong problem-solving and organizational skills.
• Ability to learn product features quickly.
• Proficiency in English, both written and spoken.
• Team player with effective collaboration skills.

Benefits

• Access to courses, conferences, and books for professional development.
• Team culture with events and team-building activities.
• Flexible hours and remote work options.
• Comprehensive private health insurance.
• Optional pension contributions.
• Modern equipment to help you do your best work.
• Little perks like a pet-friendly office and snacks.
• Competitive salary starting from 2500 Eur per month.