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Senior Product Support Specialist - Remote

Posted 12 weeks ago
Customer Service
Full Time
USA

Overview

The Senior Product Support Specialist will work directly with customers, curating feedback, improving documentation, and automating processes to enhance team efficiency.

In Short

  • Work directly with customers to provide support.
  • Curate customer feedback into a digest for the company.
  • Write and improve help documentation.
  • Automate tasks to save time for the team.
  • Collaborate with cross-functional teams.
  • Emphasize ownership and principled thinking.
  • Focus on proactive problem-solving.
  • Delight customers with thorough and clear communication.
  • Remote work environment.
  • Join a growing team in a well-funded company.

Requirements

  • Experience with complex products.
  • B2B support experience for various organization sizes.
  • Ability to work with cross-functional stakeholders.

Benefits

  • Competitive salary and equity.
  • 10-year exercise window for stock options.
  • Unlimited PTO with recommended four weeks per year.
  • Fully paid family leave in the US.
  • Generous equipment and software budget.
  • $100/month education budget.
  • Top-notch health insurance for US employees and dependents.
Ashby logo

Ashby

Ashby is an innovative company focused on developing the next generation of enterprise software, specifically designed to empower talent leaders, recruiters, and hiring managers through a comprehensive, data-driven talent strategy. Backed by prominent investors such as Y Combinator, Elad Gil, and Lachy Groom, Ashby boasts a growing customer base of nearly 2,000, including notable names like Snowflake, OpenAI, and Shopify. With a strong emphasis on new business acquisition and a commitment to building best-in-class products, Ashby is positioned for significant growth, making it an exciting time to join their team.

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