Product Support Specialist - Remote

Overview

The Product Support Specialist at Huntress is responsible for providing exceptional customer support and technical assistance to partners, ensuring a high level of satisfaction and effective resolution of issues.

In Short

• Provide direct support to partners via email and chat.
• Deliver exceptional customer service.
• Guide partners through product troubleshooting.
• Assess and escalate complex problems.
• Follow up with partners to confirm resolution.
• Identify opportunities to enhance documentation.
• Continuously expand knowledge of products and procedures.
• Work collaboratively with the support team.
• Adapt to a dynamic and fast-paced environment.
• Communicate clearly and effectively with the team.

Requirements

• Adaptability to evolving environments.
• Strong collaboration and communication skills.
• Logical reasoning and problem-solving abilities.
• Working knowledge of Microsoft Windows and macOS.
• Experience with antivirus product configuration.
• Familiarity with system configuration tools.
• Aptitude for understanding software interaction troubleshooting.

Benefits

• Fully remote work.
• Annual trips to the US for events.
• Home office setup reimbursement.
• Generous personal leave entitlements.
• Digital monthly reimbursement.
• Superannuation.
• Healthcare benefits.
• Access to coaching and personal growth platforms.