Product Support Specialist - Remote

Overview

As a Product Support Specialist at Culture Amp, you’ll play a vital role in our global team, ensuring customers have a seamless and personalized experience with our platform.

In Short

• Serve as the first point of contact for our global customers that reach out to us via our support channels (email, chat, video conference)
• Answer all questions related to the Culture Amp platform and escalate when necessary
• Educate and empower our customers to be better Culture Amp users and become People Geeks
• Serve as an internal resource for all departments and help them be successful
• Be responsible for ensuring that customer data is handled securely
• Be a customer advocate by providing feedback to the product and engineering team

Requirements

• 5+ years of experience in high-velocity technical support for a SaaS product
• Experience using help desk systems (Intercom, Zendesk, Freshdesk, etc.)
• Demonstrated expertise in resourceful problem-solving and creative troubleshooting

Benefits

• Employee Share Options Program
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support
• Monthly Camper Life Allowance
• Team budgets dedicated to team building activities
• Intentional quarterly wellbeing pauses
• Extended year-end breaks
• Excellent parental leave and in work support program
• 5 Social Impact Days a year
• MacBooks for you to do your best
• Medical insurance coverage for you and your family