Product Support Specialist - Remote

Overview

As a Product Support Specialist at GoodHabitz, you will be the first point of contact for customers, providing essential support through various communication channels.

In Short

• Handle customer inquiries via phone, email, and chat.
• Provide clear troubleshooting and solutions for product-related issues.
• Track and manage support tickets using Salesforce.
• Keep Help Center articles updated and improve documentation.
• Collaborate with team members to resolve challenging cases.
• Share valuable customer insights with the team.
• Stay informed about product changes to enhance user experience.
• Contribute to continuous improvements in the support process.
• Work in a vibrant and supportive team environment.
• Be part of a mission-driven company focused on personal development.

Requirements

• Strong communication skills in English.
• Ability to work in a fast-paced environment.
• Experience with customer support or related fields is a plus.
• Familiarity with Salesforce or similar ticket management systems.
• Willingness to learn and adapt to new challenges.
• Team player with a positive attitude.
• Attention to detail and problem-solving skills.
• Customer-oriented mindset.
• Ability to work independently and remotely.
• Open to feedback and continuous improvement.

Benefits

• Opportunity for personal and professional development.
• Work in a passionate and ambitious team.
• Flexible working hours and remote work options.
• Engaging and supportive company culture.
• Access to online learning resources.
• Competitive salary and benefits package.
• Regular team-building activities.
• Health and wellness programs.
• Inclusive workplace promoting diversity.
• Chance to make a positive impact through your work.