Product Support Specialist - Remote

Overview

We are looking for a Product Support Specialist to empower our customers in making the most of Cleafy’s product and services.

In Short

• Be the first point of contact for clients, addressing their questions and recommending solutions.
• Deliver outstanding client experience reflecting Cleafy’s commitment to excellent customer support.
• Foster positive client relationships through strong communication.
• Handle incoming client support tickets and resolve issues within service-level agreements (SLA).
• Gather technical information and troubleshoot medium-impact technical issues.
• Evaluate and classify tickets for appropriate resolution.
• Provide clear updates to clients regarding ticket progress.
• Share resources to assist clients in using Cleafy’s platform effectively.
• Contribute to improving support processes and maintain documentation.
• Work closely with the team to enhance customer enablement strategy.

Requirements

• Strong communication skills.
• Proactive attitude and passion for technology.
• Prior experience with help desk software is a bonus.

Benefits

• Be part of a supportive and inspiring team.
• Work in a certified Great Place to Work environment.
• Opportunity to contribute to fighting online fraud.