Customer Success Manager - Remote

Overview

We’re looking for a strategic Customer Success Manager to join our growing LATAM team and help our clients succeed with a technically advanced product in a high-stakes industry.

In Short

• High-impact role focused on strategic account management.
• Work directly with top financial institutions in LATAM.
• Drive product adoption and shape fraud prevention strategies.
• Act as the key point of contact for strategic guidance.
• Own end-to-end customer onboarding and retention.
• Ensure exceptional customer experiences at every stage.
• Develop deep expertise in fraud prevention technology.
• Act as the Voice of the Customer for feedback loops.
• Collaborate cross-functionally with various teams.
• Motivated by impact and eager to dive into technical topics.

Requirements

• Experience in Customer Success or Account Management.
• Strong understanding of technical environments.
• Ability to manage customer relationships effectively.
• Excellent communication skills, especially with C-level stakeholders.
• Proven ability to drive customer engagement and retention.
• Knowledge of fraud prevention strategies is a plus.
• Strong analytical skills to monitor customer health.
• Experience collaborating with cross-functional teams.
• Proactive approach to problem-solving and customer advocacy.
• Fluency in English and Spanish is preferred.

Benefits

• Opportunity to work with top financial institutions.
• Possibilities for career evolution and strategic responsibilities.
• Impactful role in a high-stakes industry.
• Supportive and collaborative team environment.
• Engagement with cutting-edge fraud prevention technology.