Customer Success Manager - Remote

Overview

DeepUp is revolutionizing underground network infrastructure through high-resolution 3D scanning technology. As a Customer Success Manager, you will play a crucial role in maintaining and enhancing B2B customer relationships to ensure long-term success.

In Short

• Manage B2B customer relationships post-contract.
• Identify customer needs through proactive communication.
• Serve as a product champion, assisting customers with our platform.
• Develop strategies to enhance customer lifetime value.
• Collaborate closely with sales, product development, and customer support teams.

Requirements

• 2 years of experience in Customer Success in a digital or SaaS company.
• Fluent in German (C2) and proficient in English (B2-C1).
• Quick learner with the ability to adapt to new topics.
• Self-organized and structured work style.
• Strong communication skills, both verbal and written.
• Ability to remain calm and solution-oriented in challenging situations.

Benefits

• Work hybrid or fully remote - the choice is yours.
• Utilize our company pension plan at no commission rates.
• First Day onboarding in Bonn, including team lunch (remote start also possible).
• Participate in team events in our modern Bonn office.
• Enjoy a cozy coffee lounge for relaxation during breaks.
• Buddy program for successful onboarding.
• Modern work equipment provided.
• 30 days of vacation plus additional holidays for Christmas and New Year's.
• Work in self-organized and cooperative teams.
• An open and inclusive company culture welcoming your unique input.
• A work environment where your opinion matters and you can make an impact.
• Collaborative work style with mutual support towards common goals.
• Peer-to-peer learning opportunities within the team.
• Be part of something significant in a meaningful future market.