Customer Success Manager - Remote

Overview

The Customer Success Manager is responsible for maintaining B2B customer relationships, ensuring customer satisfaction, and collaborating with various teams to enhance the customer experience.

In Short

• Maintain B2B customer relationships post-contract.
• Recognize customer needs and initiate improvements.
• Support optimal usage of the customer platform.
• Develop strategies to increase customer lifetime value.
• Collaborate with Sales, Product Development, and Customer Support.
• 2 years of experience in customer success in a digital or SaaS company.
• Fluent in German (C2) and English (B2-C1).
• Strong communication and problem-solving skills.
• Ability to work independently and in a structured manner.
• Flexible and calm in challenging situations.

Requirements

• 2 years of experience in customer success.
• Fluent in German and English.
• Strong communication skills.
• Self-organized and structured work style.
• Ability to quickly grasp new topics.
• Team player with a collaborative mindset.

Benefits

• Work hybrid or completely remote.
• Company pension plan at commission-free rates.
• Team lunch and introduction on the first day.
• Team events for networking and fun.
• Cozy coffee lounge for breaks.
• Buddy program for successful onboarding.
• Flexible workday organization.
• Modern work equipment.
• 30 days of vacation plus holidays.