Customer Success Manager - Remote

Overview

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.

In Short

• Drive CoinTracker brand loyalty through exceptional customer support and customer success.
• Onboard & manage first 50 Enterprise Clients.
• Manage 50% of Whale Accounts.
• Achieve 90% Satisfaction with all Enterprise Clients and Whale Customers.
• Identify and implement strategic improvements in the customer experience team.
• Demonstrate expertise in crypto and the CoinTracker product.
• Engage with customers across phone, video, email and other channels.
• Resolve customer support tickets from consumer customers.
• Advocate for the customer and serve as their voice across the organization.
• Communicate with C-level executives and high-net-worth individuals.

Requirements

• Demonstrated ability to drive business impact.
• Hungry and motivated about making progress towards our mission.
• Able to identify problems and solutions.
• Customer first mindset.
• Ability to communicate clearly and succinctly.

Benefits

• Awesome benefits.