Customer Success Manager - Remote

Overview

The Customer Success Manager at EDICIA will be the internal point of reference for a portfolio of active clients, ensuring satisfaction, retention, and effective communication.

In Short

• Manage a portfolio of 250 active client contracts.
• Organize follow-ups and ensure client satisfaction.
• Implement strategies for client onboarding and satisfaction tracking.
• Coordinate internal and external communications effectively.
• Work with product teams to analyze usage and improve client experience.
• Support the sales team with upselling and cross-selling opportunities.
• Utilize tools for client onboarding and support.
• Prepare and manage client documentation and resources.
• Conduct webinars and training sessions for clients.
• Monitor KPIs related to client satisfaction and engagement.

Requirements

• Experience in customer success or client relationship management.
• Strong communication and organizational skills.
• Ability to analyze data and derive insights for improvement.
• Familiarity with CRM systems.
• Proficiency in project management.
• Experience in training and onboarding clients.
• Ability to work collaboratively with various teams.
• Proactive approach to client engagement.
• Understanding of analytics and KPIs.
• Fluency in French and English is a plus.

Benefits

• Remote-friendly work environment.
• Opportunity to work with a leading urban security solutions provider.
• Engage in meaningful work that impacts cities and citizens.
• Collaborative and innovative company culture.
• Access to training and professional development.