Customer Success Manager - Remote

Overview

We are seeking an enthusiastic and driven Customer Success Manager to build strong relationships with enterprise clients and excel in a fast-changing organization.

In Short

• Engage with CIOs, CTOs, and senior stakeholders to understand business objectives.
• Nurture high-value accounts for retention and renewal.
• Onboard client senior managers to empower product usage.
• Manage multiple high-touch enterprise clients with a KPI-driven approach.
• Utilize reporting suite and MS Excel/PowerPoint for insights.
• Provide marketing with success stories for collateral.
• Experience in B2B SaaS Customer Success Management is desirable.

Requirements

• Strong communication and presentation skills.
• Experience in client-facing roles with strategic accounts.
• High attention to detail and goal-driven attitude.
• Motivation to succeed in a high-growth environment.
• Strategic mindset to drive Customer Success initiatives.
• Autonomous with good self-management and organization.
• STEM degree or experience with complex products.

Benefits

• 32 days of holidays including bank holidays.
• Hybrid working model with 2 days remote.
• Flexible long-distance work options.
• Top of the line equipment provided.
• Office with free drinks and snacks.
• Cycle-to-work scheme.
• 12 weeks paid maternity and paternity leave.
• Pet-friendly office.