Customer Success Manager - Remote

Overview

As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of a portfolio of 30+ commercial and enterprise accounts. Your primary goal is to foster strong relationships with customers, ensuring they are getting the most value from our products/services.

In Short

• Manage a portfolio of 30+ commercial and enterprise customer accounts.
• Serve as the primary point of contact for customers.
• Drive product adoption and ensure effective use of products.
• Conduct regular business reviews to track customer success.
• Collaborate with support, operations, and product teams.
• Own account administration and keep CRM updated.
• Gather and analyze customer feedback for improvements.
• Work closely with the Account Management team for renewals.
• Participate in team meetings and training sessions.

Requirements

• 2-5 years of experience in customer success or related role.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities.
• Ability to work collaboratively with cross-functional teams.
• Highly organized with strong time management skills.
• Familiarity with Salesforce or other customer success tools is a plus.
• Customer-centric mindset with a passion for customer experience.
• Ability to handle challenging situations with professionalism.

Benefits

• Remote-first working environment.
• Medical, dental and vision insurance plans.
• Employee wellness program.
• Home Productivity program.
• Team building program.
• 401(k) savings plan.
• Flexible PTO policy.
• 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent.