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Customer Success Manager - Remote

Posted 4 days ago
Customer Service
Full Time
USA
$95,000/year

Overview

Join us at Calabrio and be part of our dynamic team! Help us reshape the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

In Short

  • Engage proactively with customers based on data-driven insights.
  • Partner with the Renewals team for customer retention.
  • Serve as a trusted advisor with deep product knowledge.
  • Help define and refine the role of the Pooled CSM team.
  • Build rapport and deliver results in short-term engagements.
  • Collaborate with cross-functional teams for seamless experiences.
  • Share customer insights to improve products and processes.

Requirements

  • 7+ years in Customer Success, Account Management, or Support.
  • Experience with Salesforce, Gainsight, or similar platforms.

Benefits

  • Global team recognized for their passion for innovation.
  • Innovative product culture and project exposure.
  • Training and development from industry-leading experts.
  • Comprehensive benefits including 401(k), Medical, Dental, and more.
  • Market competitive pay based on skills and experience.
Calabrio logo

Calabrio

Calabrio is a forward-thinking company dedicated to transforming the customer experience landscape through innovative solutions. With over two decades of experience, Calabrio serves more than 7,000 customers and 2.25 million agents globally, establishing itself as a leader in the contact center management software industry. The company values diversity and inclusion, fostering a collaborative and respectful work environment. Recognized as a top workplace and a fast-growth company, Calabrio is committed to the professional development and well-being of its employees, offering comprehensive benefits and a culture that encourages creativity and accountability.

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