Customer Success Manager - Remote

Overview

This role involves driving long-term customer relationships and aligning product value with client goals while leading strategic initiatives for retention and revenue growth.

In Short

• Serve as the primary point of contact for assigned customer accounts.
• Develop strategic success plans aligned with customer goals.
• Identify upsell and cross-sell opportunities.
• Conduct regular business reviews with executive stakeholders.
• Own the renewal process from planning to execution.
• Act as the voice of the customer internally.
• Collaborate with Sales and Product teams.
• Ensure customer satisfaction and engagement.
• Monitor key performance indicators.
• Drive product and service enhancements based on customer feedback.

Requirements

• Experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to influence at the C-level.
• Proven track record in upselling and cross-selling.
• Experience with strategic planning and performance monitoring.
• Ability to collaborate across teams.
• Strong analytical skills.
• Proficiency in customer success tools.
• Ability to manage multiple accounts effectively.
• Passion for delivering real value to customers.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunity to work with innovative technology.
• Flexible work environment.
• Professional development opportunities.
• Collaborative team culture.
• Health and wellness benefits.
• Work-life balance initiatives.
• Access to company resources and tools.
• Networking opportunities with industry leaders.
• Supportive management and mentorship.