Customer Success Manager - Remote

Overview

We’re a fast-growing U.S.-based solar company on a mission to make clean energy accessible. Our operations team is expanding, and we’re looking for organized, reliable Account Managers based in Mexico to help guide our customers through the solar installation process.

In Short

• Serve as the main point of contact for customers after the sale has been completed
• Schedule and confirm site surveys, installation appointments, and any required service visits
• Communicate with roofing companies to obtain roofing codes and coordinate necessary services
• Keep customers informed with timely updates at each step of their solar installation process
• Assist with paperwork or documentation related to permitting, interconnection, or installation
• Monitor each account to ensure progress is on track and escalate issues if delays arise
• Proactively follow up with customers who express concerns or consider cancelling
• Maintain high levels of customer satisfaction through clear, professional communication
• Collaborate with sales, operations, and fulfillment teams to ensure a smooth workflow

Requirements

• Strong organizational skills
• Excellent communication skills
• Experience in customer service or account management
• Ability to manage multiple projects simultaneously
• Knowledge of solar installation processes is a plus

Benefits

• Opportunity to work in a growing industry
• Supportive team environment
• Professional development opportunities