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Customer Success Manager - Remote

Posted 2 days ago
Customer Service
Full Time
USA
$140,000 - $165,000/year

Overview

The Customer Success Manager at Solidus Labs plays a crucial role in managing customer relationships and ensuring the successful adoption of our trading surveillance and risk management solutions.

In Short

  • Manage Solidus Labs customers in America and Europe.
  • Build and maintain positive relationships with key decision makers.
  • Identify cross-selling and up-selling opportunities.
  • Educate customers on platform usage tailored to compliance requirements.
  • Ensure customers maximize their investment in Solidus Labs solutions.
  • Oversee regular check-in meetings and strategic account discussions.
  • Monitor product utilization and maintain accurate records.
  • Conduct quarterly business reviews with customers.
  • Manage client issues and escalations promptly.
  • Engage in networking and industry knowledge reinforcement.

Requirements

  • 5+ years in a customer success or related role.
  • Experience in financial markets, trading, and compliance is desirable.
  • Proactive approach to learning and adapting.
  • Consultative approach to understanding customer needs.
  • Track record of delivering measurable outcomes.
  • Exceptional communication and interpersonal skills.
  • Ability to identify trends and implement data-driven strategies.
  • Innovative mindset in customer success strategies.
  • NYC based role with hybrid work.

Benefits

  • Annual salary range of $140,000 - $165,000.
  • Equity options available.
  • Unlimited PTO.
  • $0 monthly health insurance premiums for you and your family.
  • Generous 401K match program.
  • Perks like ClassPass, One Medical, and Talkspace subscriptions.
Solidus Labs logo

Solidus Labs

Solidus Labs is at the forefront of transforming financial markets with innovative trading surveillance and risk management solutions designed to protect investors, enhance transparency, and ensure regulatory compliance across both traditional financial assets and the burgeoning crypto markets. As digital assets increasingly integrate into traditional finance, Solidus Labs is expanding its Customer Success team to drive product adoption among key industry players. The company values collaboration, creativity, and measurable impact, positioning its Customer Success Managers as vital ambassadors who help clients realize the full value of their products and foster adoption across various business functions.

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