Customer Success Manager - Remote

Overview

The Customer Success Manager will play a crucial role in managing customer relationships and ensuring the successful adoption of electric vehicles and infrastructure.

In Short

• Manage growth and retention of assigned accounts.
• Serve as a trusted partner to customers in their electrification journey.
• Build strong relationships and deliver top-notch customer service.
• Collaborate with internal and external stakeholders.
• Project manage customer initiatives and meetings.
• Identify and implement success metrics for the Customer Success team.
• Provide valuable insights to guide product and service development.
• 5+ years in a customer-focused role required.
• Experience in fleet management or electric vehicles is a plus.
• Bachelor’s degree or equivalent is required.

Requirements

• Proven ability to grow business and deliver strong NPS.
• Detail-oriented and highly organized.
• Excellent written and verbal communication skills.
• Strong project management skills.
• Ability to navigate difficult conversations with empathy.
• Collaborative mindset with independent execution skills.
• Passionate about climate solutions and electric vehicle transition.
• Experience in mobility or adjacent industries is a plus.
• Strong problem-solving and critical thinking skills.

Benefits

• Competitive compensation package including base salary and bonuses.
• Opportunity to work in a fast-paced, high-growth environment.
• Impactful role in contributing to climate solutions.
• Supportive and inclusive company culture.
• Opportunities for professional growth and development.