Customer Success Manager - Remote

Overview

The Customer Success Manager will onboard new customers, drive adoption and retention, and act as a strategic partner to help customers maximize their use of Piston.

In Short

• Onboard & activate new customers for a smooth transition from sales.
• Drive adoption and retention by building relationships and monitoring account health.
• Help customers understand how to use Piston effectively.
• Identify growth opportunities for upselling and cross-selling.
• Act as a customer advocate to improve the product based on feedback.
• Shape scalable customer success playbooks.
• Manage an international remote team.

Requirements

• 2–4 years in a customer-facing role in B2B SaaS or fintech.
• Experience managing post-sale relationships.
• Strong communication skills with various stakeholders.
• Familiarity with CRM tools and success metrics.
• Proactive problem-solving mindset.
• Ability to thrive in a fast-paced environment.

Benefits

• Opportunity to work with a dynamic team.
• Flexible working environment.
• Impactful role in customer success.
• Growth opportunities within the company.