Customer Success Manager - Remote

Overview

As a Customer Success Manager (CSM) at Findem, you’ll play a pivotal role in shaping the company's strategic trajectory by orchestrating customer-centric operational excellence. You will help shape the growth and operations of the CSM team by devising tailored strategies to drive customer business outcomes, satisfaction and retention.

In Short

• Develop deep understanding of customer business goals and challenges.
• Create and maintain customer success plans.
• Guide new customers through the onboarding process.
• Maintain knowledge of software products and updates.
• Foster strong relationships with customers.
• Collaborate with support team to resolve customer issues.
• Deliver regular progress reports and business reviews.
• Identify upsell or cross-sell opportunities.
• Proactively educate customers on best practices.
• Gather customer feedback for product improvements.

Requirements

• Proven experience in Talent Acquisition operations.
• 3-5 years experience in delivering large scale projects.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and proactive attitude.
• Technical aptitude for understanding software products.
• Knowledge of CRM software and customer success tools is a plus.
• Ability to work independently and in cross-functional teams.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Flexible working arrangements.
• Friendly and collaborative work environment.