Customer Success Manager - Remote

Overview

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

In Short

• Support enterprise customers from the Go Live phase.
• Manage user communication, training, and operational efficiency.
• Identify trends and monitor usage, engagement, and performance data.
• Provide personalized recommendations to enhance platform utilization.
• Collaborate with Support, Operations, Product, and Sales teams.
• Analyze support data and propose improvements.
• Participate in regular business review meetings.
• Resolve customer issues and ensure clear communication.
• Work with RVPs of Customer Success and Sales to grow accounts.
• Remote position with potential business travel required once or twice a year.

Requirements

• 1-2 years of experience in a customer-facing role, ideally within SaaS or enterprise tech.
• Proven track record of managing multiple accounts simultaneously.
• Exceptional written and verbal communication skills in English.
• Strong analytical skills and ability to work with data.
• Technically proficient with software solutions.
• Strong business acumen and ability to identify growth opportunities.
• Highly organized and self-motivated.
• Ability to work in a fast-paced environment.

Benefits

• Flexible working environment.
• Scalable benefits, rewards, and perks.
• Team-building offsites and outings.