Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted 6 days ago
Customer Service
Full Time
South Africa

Overview

A passionate and proactive Customer Success Manager is needed to ensure clients achieve their desired outcomes while using our services, acting as a trusted advisor.

In Short

  • Manage relationships with a portfolio of clients.
  • Provide resources and insights for client success.
  • Conduct regular check-ins and business reviews.
  • Develop training materials for clients.
  • Collaborate with internal teams to resolve client issues.
  • Analyze client data to track engagement and success metrics.
  • Stay informed about industry trends and competitor offerings.

Requirements

  • Proven experience in customer success or account management.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and provide actionable insights.
  • Experience in training and client education.
  • Proficiency in CRM software.

Benefits

  • Fully remote work environment.
  • Opportunities for professional development.
  • Collaborative team culture.
  • Flexible working hours.
Remote Recruitment logo

Remote Recruitment

Remote Recruitment is a dynamic and innovative recruitment agency specializing in connecting top-tier professionals within the finance and legal sectors. Operating fully remotely, the company focuses on leveraging digital platforms, particularly LinkedIn, to identify and engage high-caliber candidates across Europe. With a commitment to excellence, Remote Recruitment aims to enhance client relationships through strategic outreach and effective lead generation, ensuring that their consultants have the necessary support to thrive in a competitive market.

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