Customer Success Manager - Remote

Overview

The Customer Success Manager at impact.com is responsible for managing a portfolio of clients within the DACH region to promote retention and growth, ensuring world-class support and effective solutions for clients.

In Short

• Manage a portfolio of clients in the DACH region.
• Deliver world-class support to top clients.
• Maintain proactive/reactive relationships with assigned accounts.
• Conduct regular check-ins and build relationships.
• Provide training and product support as needed.
• Manage influencer growth and recruit publishers.

Requirements

• 4+ years experience in customer success/account management.
• In-depth understanding of the influencer marketing ecosystem.
• Bachelor's Degree in Business, Marketing, or related field.
• Fluent in German and professional level of English.
• Track record of providing stellar customer support.
• Solid understanding of the digital marketing ecosystem.
• Detail-oriented with strong prioritization skills.
• Excellent time management and conflict resolution skills.

Benefits

• Responsible PTO policy for work-life balance.
• Flexible remote working policy.
• Training & Development opportunities.
• Restricted Stock Units with a 3-year vesting schedule.
• Internet allowance and gym reimbursements.
• Technology stipend and mental health benefits.
• Pension scheme and health/dental insurance.
• Free in-office lunches several days per week.