Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts.

In Short

• Responsible for customer adoption and satisfaction.
• Track and secure customer renewals.
• Work cross-departmentally to identify expansion opportunities.
• Manage complex customer relationships in a SaaS environment.
• Experience in change management and project management.
• Solid understanding of cloud computing and data analytics.
• Ability to communicate effectively across technical and non-technical teams.
• Self-motivated and proactive team player.
• Travel required: Up to 40%.
• Fully remote position.

Requirements

• 3 to 5+ years in Customer Success or Account Management.
• Proven track record in SaaS environments.
• Experience with Salesforce, HubSpot, or Gainsight.
• Passion for using technology in public safety.
• Ability to engage creatively with customers.
• Strong communication skills.
• Ability to interact with senior leadership.
• Experience in a fast-growing tech company.
• Knowledge of Customer Success KPIs.
• Ability to thrive under pressure.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K with Company Match.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• Inclusive and accessible recruiting experience.