Complaints Administrative Assistant - Remote

Overview

The Complaints Administrative Assistant position at Motorola Solutions involves handling complaints and claims processing while ensuring accurate data entry and report generation. This role supports the MVRecovery division, facilitating compliance and efficiency in recovery operations.

In Short

• Remote position available for candidates in the US.
• Handle and process complaints and claims.
• Perform data entry and generate reports.
• Conduct outbound calls to discuss claim findings.
• Review contracts and documents.
• Maintain organized logs and evidence pulling.
• Participate in internal audits.
• Utilize Google and Microsoft Office tools.
• 2+ years of industry experience preferred.
• Strong communication and organizational skills required.

Requirements

• 2+ years of experience in collateral repossession or insurance claims.
• Excellent verbal and written communication skills.
• Strong phone skills for clear direction.
• Proficiency in Google Docs and Microsoft Excel.
• Experience in complaints handling is a plus.
• Ability to multi-task and stay organized.
• Legal authorization to work in the U.S. is required.
• No travel required.
• No relocation provided.
• Employer work permit sponsorship is not available.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, and Vision benefits.
• 401K plan.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• Inclusive work culture.
• Opportunities for professional growth.
• Commitment to diversity and inclusion.