Customer Success Manager - Remote

Overview

The Customer Success Manager at Kiddom plays a crucial role in helping educators maximize their experience with an innovative educational platform designed to promote student equity and growth.

In Short

• Build and manage relationships with educators and schools.
• Guide onboarding, implementation, and adoption of the Kiddom platform.
• Serve as the primary contact for customers to ensure satisfaction.
• Conduct training and strategic analysis for ongoing platform use.
• Collaborate with internal teams to drive customer success.
• Monitor usage trends and enhance user experience.
• Participate in onsite visits to support district initiatives.
• Adapt responsibilities as needed based on contributions.

Requirements

• BA or BS degree or higher.
• 3+ years in project management or customer success in a tech environment.
• Experience in educational administration and large-scale implementations.
• Familiarity with Student Information Systems.
• Proficient in Salesforce and Microsoft Suite.
• Experience with High Quality Instructional Materials (HQIM).
• Experience within the NYC Public Schools system.
• Willingness to travel up to 50% of the time.
• Must be based in the NYC Region.

Benefits

• Opportunity to impact educational outcomes.
• Collaborative work environment.
• Professional growth opportunities.
• Engagement with a mission-driven team.