Customer Success Manager - Remote

Overview

The Customer Success Manager at Zscaler will be responsible for managing ongoing customer relationships, driving adoption and value, and promoting upsell opportunities within a collaborative and innovative environment.

In Short

• Own ongoing customer relationships and drive product adoption.
• Facilitate security and resilience audits.
• Deliver data-driven business reviews to demonstrate value.
• Mitigate deployment challenges using internal resources.
• Engage with customers both on-site and remotely.
• 2+ years in a customer-facing role in networking/security.
• Fluent in Spanish and English.
• Technical background in Internet and Security technologies preferred.
• Experience with enterprise accounts is a plus.
• Knowledge of cyber security is advantageous.

Requirements

• 2+ years experience in Customer Success/Technical Account Management.
• Skills in Networking, IT Infrastructure or Security.
• Fluent in Spanish and English.

Benefits

• Various health plans.
• Time off for vacation and sick leave.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks and more!