Customer Success Manager - Remote

Overview

As a Customer Success Manager at Quisitive, you will be an integral member of the Managed Services team, ensuring customer satisfaction and achieving account growth targets.

In Short

• Join a high-performing team focused on Microsoft solutions.
• Work in a consultative, billable position.
• Act as the “Voice of the Customer” to secure solutions that meet client needs.
• Build trusted relationships with clients to understand their outcomes.
• Promote Quisitive solutions to grow revenue.
• Support planning and roadmap activities with clients.
• Provide feedback on service delivery and manage escalations.
• Document business objectives and issues for reporting.

Requirements

• Enjoy working in cross-functional teams with a positive attitude.
• Experience managing complex client relationships.
• Strong customer service mentality with professionalism.
• Proven experience with IT and business decision-makers.
• Excellent communication and problem-solving skills.
• 5+ years of project or customer management experience.
• Understanding of Microsoft cloud products from a business perspective.
• Ability to work in an Agile environment.
• Bachelor’s Degree or equivalent experience.

Benefits

• Opportunity to work with a leading global Microsoft partner.
• Continuous learning and innovation culture.
• Tools and resources to excel in your role.
• Collaborate with smart and committed professionals.
• Contribute to impactful solutions for clients.