Customer Success Manager - Remote

Overview

The Customer Success Manager will be responsible for developing a positive customer experience and fostering trusted relationships internally and externally at Iodine Software.

In Short

• Manage strong, strategic, long-term customer relationships.
• Navigate complex customer relationships and processes.
• Improve customer engagement and adoption.
• Understand customer needs/goals for shared success.
• Serve as a point of escalation for customer issues.
• Report on customer health to leadership.
• Drive overall customer satisfaction.
• Influence collaboration with other teams.
• Educate and guide customers through the Iodine lifecycle.
• Provide strategic analysis responses to customer requests.

Requirements

• Bachelor’s degree in business, nursing, or related areas.
• 3-5+ years of experience in healthcare or clinical operations.
• Healthcare IT background in Account Management or Customer Success.
• Experience supporting customers in a technology or healthcare company.
• Expert communication skills using data to convey value.
• Experience managing complex technical projects.
• Strong organizational and presentation skills.
• High emotional intelligence and ability to manage multiple work streams.
• Positive, self-starter attitude with attention to detail.

Benefits

• Comprehensive healthcare benefits.
• Access to telehealth services.
• Tax-advantaged savings accounts.
• Life, AD&D, and disability insurance.
• Competitive 401(k) retirement plan.
• Optional additional life insurance coverage.
• Accident and critical illness insurance.
• Pet insurance options.
• Confidential employee assistance program.
• Annual funding for educational pursuits.