Customer Success Manager - Remote

Overview

The Customer Success Manager at Renaissance is responsible for ensuring an exceptional experience for customers using the company's education technology solutions. This role involves managing relationships with District and School level accounts to drive successful implementations and retention.

In Short

• Drive adoption and retention among valuable customers.
• Build and manage stakeholder relationships.
• Develop communication strategies to monitor account health.
• Collaborate with sales, marketing, and product teams.
• Continuously educate on products and competitive landscape.
• Anticipate customer needs and adapt plans accordingly.
• Curate success stories to broaden efficacy resources.
• Live within the designated territory of Kansas or Arkansas.
• Travel 10-20% of the time.
• Experience in Educational Administration and SaaS.

Requirements

• Strong relationship-building skills.
• Project implementation leadership.
• Proactive and action-oriented mindset.
• Strong technical skills and software learning ability.
• Excellent written and verbal communication.
• Experience mitigating churn and handling objections.
• Desire to support teachers and students.
• Experience with Salesforce and Gainsight.
• Experience with Student Information Systems.
• Ability to travel as needed.

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth.
• Health Savings and Flexible Spending Accounts.
• 401(k) and Roth 401(k) with company match.
• Paid Vacation and Sick Time Off.
• 12 Paid Holidays.
• Parental Leave (20 total weeks with 14 weeks paid).
• Tuition Reimbursement.
• Life & Disability Insurance.
• Well-being and Employee Assistance Programs.