Customer Success Manager - Remote

Overview

As a Customer Success Manager at G-P, you will be at the forefront of delivering exceptional customer experiences. This role offers the chance to work with customers to drive retention, growth, and advocacy.

In Short

• Manage all post-sales activity for G-P’s customers through strong onboarding and support.
• Develop a trusted relationship with key customer contacts.
• Accountable for customer retention and minimizing churn.
• Maintain high levels of customer satisfaction (CSAT) and Net Promoter Score (NPS).
• Drive revenue growth through expansion, cross-sell, and up-sell opportunities.
• Function as the “voice of the customer” to influence internal teams.
• Support customers in projects for seamless implementation of G-P’s products.
• 3-5 years of experience in Customer Success or related roles.
• Experience with Salesforce and CRM tools.
• Preferred experience in SaaS or HCM.

Requirements

• Demonstrable experience in driving account growth.
• Experience with project management across multiple accounts.
• Comfortable with technology and possess strong interpersonal skills.
• Self-motivated with the ability to drive initiatives to completion.
• Best-in-class communication and presentation skills.

Benefits

• Competitive compensation and benefits.
• Flexible work environment.
• Opportunities for skill expansion and professional growth.