Customer Success Manager - Remote

Overview

As a Customer Success Manager at Edmentum, you will maximize client renewal and growth rates by cultivating implementations that get results, ensuring successful student outcomes through effective communication and strategic planning.

In Short

• Maximize client renewal and growth rates.
• Design client-facing implementation plans.
• Monitor customer satisfaction and manage expectations.
• Develop risk management plans for implementations.
• Increase adoption of Edmentum programs.
• Provide work direction for Education Consultants.
• Support sales by demonstrating expertise.
• Communicate effectively with stakeholders.
• Analyze client usage and performance data.
• Ability to travel up to 65%.

Requirements

• Master’s degree in Education preferred.
• 10+ years leading education technology implementation.
• Strong leadership skills in K-12 settings.
• Excellent verbal and written communication skills.
• Knowledge of educational trends and state requirements.
• Ability to manage multiple projects concurrently.
• Strong analytic and problem-solving skills.
• Experience in risk management and contingency planning.
• Self-motivated and proactive individual.
• Passion for driving change in education.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Flexible Time Away Program with paid holidays.
• Resources to promote wellness and work-life balance.
• Support for professional and personal growth.