Customer Success Manager - Remote

Overview

We are looking for a Customer Success Manager to join our team. You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way.

In Short

• Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.
• Build rapport with decision makers to influence change and drive optimal member utilization of the product.
• Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.
• Creatively discover and support new opportunities for customers to unlock value from Spring Health.
• Business review creation and presentation to senior HR executives.
• Collaborate across departments to enhance processes and elevate the patient experience.
• Participate in ongoing team meetings and training to enhance product knowledge.
• Assist sales team with finalist calls and provide customer references as needed.

Requirements

• 3+ years of experience in account management, customer success, implementation or healthcare management.
• Experience in upselling and retaining customers.
• Experience using SaaS-based solutions and platforms.
• Experience owning the lifecycle of contract renewals.
• Experience using data visualization techniques.
• Experience maintaining accurate records in a CRM.
• A deep passion to transform the U.S. healthcare system.
• Willingness and ability to travel as needed (approx. 15%).
• Bachelor’s degree or higher preferred.

Benefits

• Health, Dental, Vision benefits start on your first day.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no cost visits to the Spring Health network.
• Competitive paid time off policies including vacation and sick leave.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program.
• Access to fertility care support with reimbursement for related expenses.
• Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.