Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) for Enterprise Carriers will manage different projects and activities, with the goal of building channel partner and client productivity specifically in our carrier space. CSMs drive customer’s overall health and retention, while supporting revenue growth and reducing churn.

In Short

• Manage projects and activities to enhance partner and client productivity.
• Drive customer health and retention, supporting revenue growth.
• Collaborate cross-functionally with various teams.
• Provide targeted messaging, proactive outreach, and customer coaching.
• Track progress and develop methods to enhance cooperation.
• Manage time effectively and handle objections.
• Develop and deliver trainings that increase adoption.
• Attend industry events as needed.
• Provide regular updates on goals and retention rates.
• Assist in developing Executive Business Reviews.

Requirements

• 5+ years of Customer Success or Account Management experience.
• Superior customer service and management skills.
• Exceptional organizational and project management skills.
• Self-motivated with a strong work ethic.
• Outstanding communication and persuasion skills.
• Experience in public speaking and presenting.
• Proficient in Microsoft Office and online meeting software.
• Experience with CRM (preferably Salesforce and Gainsight).
• Ability to analyze and story tell with data.
• Desire to build strong relationships.

Benefits

• Health, Dental & Vision Insurance.
• 401k + Employer Match.
• PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off.
• Paid Parental Leave.
• Remote Work.
• Career Advancement & Professional Development Opportunities.
• Employee Recognition.
• Employee Assistance Program.