Customer Service Associate - Remote

Overview

As a Customer Service Associate at Mitratech, you will be part of a globally dispersed team focused on providing exceptional customer support in the Legal, Risk, Compliance, and HR sectors.

In Short

• Provide superior customer service by answering support calls and responding to support tickets.
• Complete a variety of data-entry and operational support tasks.
• Maintain and update accurate client information.
• Schedule and execute quality control checks.
• Address escalated client issues effectively.
• Assist team members with various responsibilities.
• Manage inquiries and calls through CRM platforms like Zendesk.
• Cross-train and support team members as needed.
• Prioritize workload according to client guidelines.
• Complete other duties as assigned by management.

Requirements

• Ability to work effectively in a team environment.
• Strong problem-solving and communication skills.
• Proficient in Microsoft Office.
• Organized, detail-oriented, and disciplined in time management.
• Ability to maintain confidentiality.
• Must be adaptable and capable of managing multiple priorities.
• High school diploma or GED required; Bachelor’s degree preferred.

Benefits

• Diverse and inclusive work culture.
• Opportunities for learning and personal growth.
• Support for individual excellence.
• Chance to work with leading-edge technologies.