Customer Service Associate - Remote

Overview

As a Customer Service Associate at Relay Payments, you will serve as an ambassador for the brand, ensuring excellent customer service standards and maintaining high customer satisfaction.

In Short

• Professionally answer inbound calls, chats, and emails from customers.
• Follow-up with customers for further research or communication of resolution.
• Communicate customer feedback to internal stakeholders.
• Greet customers with empathy and warmth.
• Review and record important customer information.
• Work with team leadership to ensure effective customer service delivery.
• Resolve product or service issues with empathy.
• Work hours are 11:30am-8pm Monday through Friday.

Requirements

• Professional Spanish language proficiency is a plus.
• 1+ year of customer service or call center experience preferred.
• Extensive verbal communication skills required.
• Excellent email and written communication skills required.
• Passion for learning and supporting new product offerings.
• Ability to develop relationships across the organization.

Benefits

• Equity sharing in the company.
• 401K match program and personal/professional development funds.
• PTO policy focused on mental, physical, and emotional health.
• Competitive benefits including medical, dental, and vision insurance.
• And lots more!