Customer Service Associate - Remote

Overview

As a Customer Service Associate, you will provide outstanding customer service to our customers, overseas distributors and subsidiaries, ensuring compliance at all times while working collaboratively with other departments.

In Short

• Provide excellent service for end customers, distributors, and subsidiaries.
• Receive and manage customer orders in line with company policy.
• Collaborate with other GE departments for dispute resolution.
• Establish close relationships with customers and commercial partners.
• Respond to customer queries in a timely manner.
• Develop solid product knowledge and understanding of the Supply Chain.
• Work as part of a team to increase service quality.
• Provide accurate information and raise quotations for customers.
• Maintain a proactive approach to tasks and self-management.
• Fluency in Spanish is desired.

Requirements

• Some experience in customer service/customer facing environment.
• Outstanding communication skills, both written and oral.
• Competent with Excel and Word.
• Excellent organizational and administrative skills.
• Attention to detail and analytical problem-solving skills.
• Ability to communicate using local language and additional languages if required.
• Willingness to work as part of a team.
• ERP/SAP knowledge is a plus.
• Ability to manage self and tasks proactively.
• Calm and analytical approach to problem solving.

Benefits

• Competitive salary and benefits package.
• Medical, dental, and vision insurance.
• Paid time off and a 401(k) plan.
• Life, disability, and accident insurance.
• Tuition reimbursement opportunities.
• Professional development and challenging careers.
• Great work environment with supportive culture.
• Opportunities for career advancement.
• Performance-based incentive compensation.
• Global strength and scale of the organization.