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Customer Service Associate - Remote

Posted 1 week ago
Customer Service
Full Time
USA
$18 - $20/hour

Overview

The Customer Service Associate will assist and educate members and providers about health plan benefits, resolve inquiries, and ensure a positive customer experience through various communication channels.

In Short

  • Inbound call center role focused on health plan benefits.
  • Conducts training for new associates.
  • Handles inquiries from members and providers.
  • Resolves claims and billing issues.
  • Maintains documentation of customer interactions.
  • Participates in shift bidding and rotation.
  • Collaborates with internal and external resources.
  • Identifies trends impacting health plan members.
  • Adheres to quality guidelines and corporate values.
  • Full-time position with variable weekend shifts.

Requirements

  • High School Diploma or equivalent required.
  • 1 year of relevant experience preferred.
  • Strong communication skills.
  • Ability to problem-solve effectively.
  • Experience in a call center environment is a plus.

Benefits

  • Comprehensive benefits package available.
  • On-demand pay program.
  • Discounts on various services.
  • Optional insurance programs.
  • Retirement options with contributions.
Corewell Health Corporate logo

Corewell Health Corporate

Corewell Health Corporate is a not-for-profit health system dedicated to providing comprehensive health care and coverage through a team of over 60,000 professionals, including more than 11,500 physicians and advanced practice providers, and over 15,000 nurses. With a focus on end-of-life care through its Hospice unit, Corewell Health emphasizes an interdisciplinary approach to patient care, ensuring that individuals with a life expectancy of six months or less receive compassionate and holistic support in various settings, including homes and hospitals. The organization is committed to fostering a diverse and inclusive workplace, advocating for equity in health care, and maintaining a strong community presence through partnerships and philanthropy. Corewell Health operates 22 hospitals and over 300 outpatient locations, serving more than 1.2 million members through its Priority Health plan, all while prioritizing the well-being of its team members and the communities it serves.

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