Customer Service Associate - Remote

Overview

Mito Red Light LLC is a global leader in the red light therapy industry, providing high-quality red light therapy devices designed to support health, wellness, and recovery. Our mission is to help customers experience the benefits of red light therapy through exceptional products backed by outstanding customer support.

In Short

• Respond to customer inquiries via phone, email, and chat
• Process orders, returns, and exchanges
• Educate customers about red light therapy products
• Troubleshoot product issues
• Document customer interactions in our CRM system
• Identify opportunities to improve customer satisfaction
• Keep up-to-date with product knowledge
• Assist with inventory management
• Collect and relay customer feedback

Requirements

• Strong communication skills
• Experience in customer service
• Ability to work in a fast-paced environment
• Familiarity with CRM systems
• Attention to detail
• Problem-solving skills
• Knowledge of red light therapy is a plus
• Ability to work independently
• Flexibility in work hours

Benefits

• Competitive salary based on experience
• Opportunity to work with a leading company in the industry
• Gain experience in customer support and product knowledge
• Work in a supportive team environment
• Flexible work hours