Remote Application Leader

Overview

The Remote Application Leader role focuses on enhancing customer experience and clinical performance through advanced remote application services, providing expert support and collaborating with various teams.

In Short

• Ownership of remote application support activities.
• Provide phone-based and digital assistance to customers.
• Collaborate with Sales, Application, Service, and Operations teams.
• Identify training needs and mentor field teams.
• Analyze application productivity and customer satisfaction.
• Comply with quality management standards.
• Communicate proactively with various stakeholders.
• Handle and resolve application issues effectively.
• Participate in continuous improvement activities.
• Drive improvements in efficiency and productivity.

Requirements

• 3–5 years of clinical applications experience, preferably with GE HealthCare systems.
• Fluent in English and Spanish.
• Driving License and willingness to travel 15-20% of the time.
• Strong customer-service skills.
• Ability to train and mentor peers.
• Excellent communication skills.
• Knowledge of the healthcare industry.
• Proficient in Microsoft Office Suite.
• Ability to stay calm under pressure.
• Desired Portuguese communication skills.

Benefits

• Career opportunities in a supportive culture.
• Global strength and scale in benefits.
• Flexibility to turn ideas into realities.
• Innovative work environment.
• Commitment to inclusion and diversity.