Customer Service Associate - Remote

Overview

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

In Short

• Build long lasting trusted relationships with our customers through open and interactive communication.
• Provide accurate, valid and complete information to customer inquiries via outbound calls, emails, and social media; escalating where necessary.
• Handle customer complaints, identifying appropriate solutions and alternatives within the established time requirements that result in resolutions.
• Maintain and improve quality results by adhering to standards and guidelines.
• Focus on continuous process improvement by identifying and recommending improvements to processes within the function.
• Keep records of customer interactions, process accident records and file documents.
• Resolve complex cases related to payments.

Requirements

• 1-2 years of work experience in a customer support role with good typing skills; supporting customers verbally and in written format with the ability to juggle both simultaneously.
• Fluent in written and verbal English.
• Excellent writing and communication skills; ability to write and speak in a clear and professional manner.
• A problem solver with an analytical mindset and influencing skills that results in successful resolution.
• Demonstrated proficiency utilizing a computer with experience in Google Suite.

Benefits

• Bilingual in French, German or Spanish preferred.
• International calling experience preferred.