Director of Client Solutions - Legal Spend Management - Remote

Overview

The Director of Client Solutions - Legal Spend Management at Mitratech will oversee a client portfolio for the Managed Bill Review (MBR) solution, driving client success and ensuring delivery of the MBR value proposition.

In Short

• Own and manage enterprise client relationships across an assigned portfolio.
• Deliver complex legal spend analytics and translate them into clear insights for senior stakeholders.
• Drive client adoption and engagement through onboarding, training, and ongoing analytics support.
• Maintain regular contact with key decision-makers and lead stewardship/QBR meetings.
• Collaborate with the MBR team on client requests and escalate service issues as needed.
• Identify client needs and objectives, developing solutions and resolving issues.
• Ensure client objectives are documented, tracked, and monitored for progress.
• Oversee the timely approval of project deliverables, maintaining alignment with scope, budget, and timelines.
• Recommend improvements to customer lifecycle processes and internal workflows.
• Partner with product and engineering teams on prioritization and testing inputs.

Requirements

• Proficiency in MS Office and/or Google Suite.
• Advanced Excel skills (pivot tables required; macros preferred).
• Strong organizational skills to manage multiple priorities across 20–30 enterprise clients.
• Proven ability to build and manage senior-level client relationships.
• Experience operating in fast-paced, high-accountability environments.
• Strong communication skills with the ability to simplify complex analytical concepts for executive audiences.
• Experience working with client data, reporting, or analytics tools (e.g., SQL, BI tools preferred).
• Analytical, process-oriented mindset with attention to detail and business impact.

Benefits

• Health, Dental & Vision Insurance.
• 401 (k) + Employer Match.
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off.
• STD, LTD & Group Life Insurance.
• Paid Parental Leave.
• Pet Insurance.
• FSA & HSA Options.
• Employee Assistance Program.
• Remote Work.
• Career Advancement & Professional Development Opportunities.
• Employee Recognition.
• LinkedIn Learning Platform.