Implementation Specialist - Remote

Overview

The Implementation Specialist participates and contributes to the successful completion of assigned client implementation project activities of Mitratech’s HRC suite. These implementation project activities include requirements analysis and definition, configuration of software, operational and data analysis, testing, and go-live support for our clients.

In Short

• Develop a deep understanding of our software product and its rich feature set
• Lead multiple deployments at a time, ranging from relatively simple to complex
• Conduct operational reviews to learn about each customer’s critical workflows and operational processes
• Responsible for clients’ onboarding/training process using the implementation project plan/online tools.
• Configure software to best support each customer’s operational needs; find and implement creative workarounds where required
• Lead software training for customers (in person or over video conference)
• Be the primary point of contact for customers to support them during their onboarding period, including troubleshooting issues and reporting them as necessary
• Collaborate with the Product and Design teams on the design and requirements for product enhancements driven by your customers’ needs
• Provide ongoing feedback to our Product & Engineering teams about opportunities to improve the product
• Manage and complete projects from the beginning to the end of the implementation lifecycle for all accounts.

Requirements

• Bachelor’s degree or equivalent.
• 2+ years of experience in a client-facing role.
• Strong verbal communication, networking, and relationship-building skills are required to achieve new business goals.
• Ability to work independently in a fast-paced, changing environment to prospect and develop new business.
• Strong organizational skills.
• Effective verbal and written communication on the phone and in writing
• Capable of understanding the information needed from others to effectively resolve their issues & needs
• Capable of learning and effectively using new technology

Benefits

• Join a close-knit, globally dispersed team.
• Work in an ecosystem that supports individual excellence.
• Be part of a diverse and inclusive work culture.
• Opportunities for learning and professional growth.
• Chance to work with leading-edge technologies.